Anydesk Tr

AnyDesk closes completely when Main Window is closed. AnyDesk can exist outside the User session / switch to the Login Screen. (runs as SYSTEM) AnyDesk can restart the device and return to the Login Screen when performed from the actions menu. Unattended access is available after startup of AnyDesk. © 2021 AnyDesk Software GmbH — Made with passion in Stuttgart, Germany. The AnyDesk Remote Desktop Software for Windows remote desktops is adjusted to the latest Windows devices and is also compatible with earlier Windows versions. Fast Download and small file size AnyDesk for the Windows 10 Desktop has a light design, can be downloaded fast and secure, and you can start instantly to remote control Microsoft devices. Anydesk.com (hosted on amazon.com) details, including IP, backlinks, redirect information, and reverse IP shared hosting data. Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.

1Special Settings
2Settings in AnyDesk Client
3Other Individual Settings

To Customize AnyDesk, there are many configuration options available. You can either override a setting (meaning there is no way to change it back within AnyDesk) or change the default setting which AnyDesk uses. For security-related features, always use override.

Note: To create older versions of AnyDesk use: _module=anydesk-VERSION.

For example: _module=anydesk-4.3.0

Special Settings

Feature	Key-value pair
Disable the entire Settings	`ad.ui.cfg_enabled=false`
Disable User Interface settings	`ad.ui.cfg_enable_interface=false`
Disable Security settings	`ad.ui.cfg_enable_security=false`
Disable Privacy settings	`ad.ui.cfg_enable_privacy=false`
Disable Display settings	`ad.ui.cfg_enable_video=false`
Disable Audio settings	`ad.ui.cfg_enable_audio=false`
Disable Connection settings	`ad.ui.cfg_enable_connection=false`
Disable File Transfer settings	`ad.ui.cfg_enable_filetransfer=false`
Disable Recording settings	`ad.ui.cfg_enable_recording=false`
Disable VPN settings	`ad.ui.cfg_enable_vpn=false`
Disable Wake-on-LAN settings	`ad.ui.cfg_enable_wol=false`
Automatically register Alias	`ad.features.register_alias=true`
Auto register Alias to namespace	`ad.anynet.register.add_to_namespace=true`
(For MSI files, please don't select 'Automatically register alias' with it)
Request elevation on startup (UAC)	`ad.features.auto_uac=true`
Allow installation	`ad.features.install=true`
Disable Two-Factor-Authentication	`ad.features.two_factor_auth=false`
Disable VPN	`ad.features.vpn=false`
Disable Wake-on-LAN	`ad.features.wol=false`
Stop users from removing or overwriting the license	`ad.license.permissions=0`

Address Book features

Disable Address Book	`ad.features.address_book=false`
Choose the view type of Address Book	`ad.abook.view_type=0,1` (0:thumbnail; 1:list)
Add tags to the Address Book entries	`ad.anynet.register.roster_tags=<text>`

Settings in AnyDesk Client

User Interface Settings

default language (see below)	`ad.ui.lang=en`
Disable auto-select language	`ad.ui.lang.auto=false`
Disable invitation E-Mail option	`ad.ui.show_invite=false`
Show AnyDesk ID instead of Alias	`ad.ui.alias_or_id=true`
Hide local task bar if AnyDesk window is maximized	`ad.ui.maximize_type=true`
Disable comment on session close	`ad.ui.comment_session=false`
AnyDesk starts in the advanced view	`ad.roster.adv_view=true`

Security Settings

Disable interactive access	`ad.security.interactive_access=2`
Disable unattended access	`ad.features.unattended=false`
Forbid others to save login information for this computer	`ad.security.allow_logon_token=false`
Override standard permissions	`ad.security.enable_uaccess_permissions=true`
Forbid remote users to (for unattended access/if they connect with password):
Hear my computer's sound output	`ad.security.uaccess.hear_audio=false`
Control my computer's keyboard and mouse	`ad.security.uaccess.control_input=false`
Access my computer's clipboard	`ad.security.uaccess.sync_clipbrd=false`
Access my computer's clipboard to transfer files	`ad.security.uaccess.clipboard.files=false`
Lock my computer's keyboard and mouse	`ad.security.uaccess.block_input=false`
Restart my computer	`ad.security.uaccess.restart=false`
Use the file manager	`ad.security.uaccess.file_manager=false`
Lock Desktop on session end	`ad.security.uaccess.lock_account=false`
Request system information	`ad.security.uaccess.sysinfo=false`
Print out my documents on their printer	`ad.security.uaccess.print=false`
Draw on computer's screen	`ad.security.uaccess.whiteboard=false`
Create TCP tunnels	`ad.security.uaccess.tcp_tunnel=false`
Enabled privacy mode	`ad.security.uaccess.privacy_feature=false`
Show a coloured mouse pointer when physical input is forbidden	`ad.security.uaccess.user_pointer=false`
Access Control List:
Enable Access Control List	`ad.security.acl_enabled=true`
Forbid remote users to (for interactive access):
Hear my computer's sound output	`ad.security.hear_audio=false`
Control my computer's keyboard and mouse	`ad.security.control_input=false`
Access my computer's clipboard	`ad.security.sync_clipbrd=false`
Access my computer's clipboard to transfer files	`ad.security.clipboard.files=false`
Lock my computer's keyboard and mouse	`ad.security.block_input=false`
Restart my computer	`ad.security.restart=false`
Use the file manager	`ad.security.file_manager=false`
Request system information	`ad.security.sysinfo=false`
Print out my documents on their printer	`ad.security.print=false`
Draw on computer's screen	`ad.security.whiteboard=false`
Create TCP tunnels	`ad.security.tcp_tunnel=false`
Enabled privacy mode	`ad.security.privacy_feature=false`
Show a coloured mouse pointer when physical input is forbidden	`ad.security.user_pointer=false`
Discovery
Do not search local network for other AnyDesk clients	`ad.discovery.default_behavior=0` `ad.discovery.enabled=false`
Exclude this device from discovery	`ad.discovery.hidden=true`
IP address for multicast communication	`ad.discovery.multicast_ip=239.255.102.18`
Port number for multicast communication	`ad.discovery.multicast_port=50001`
Number of UDP ports to use (starting from the port specified with ad.discovery.multicast_port)	`ad.discovery.port_range=3`
Auto-Disconnect
Enable Auto-Disconnect	`ad.security.auto_disconnect.mode=1`
Set Auto-Disconnect-Timeout in seconds (minimum 60 seconds)	`ad.security.auto_disconnect.timeout=60`

Privacy Settings

Set the username	`ad.privacy.name.show=1,2` (1:Account username,default; 2:Custom)
Custom username	`ad.privacy.name=<text>`
Set user image	`ad.privacy.image.show=0,1` (0:Hide; 1:Account Image)
Desk Preview Options	`ad.privacy.bkgnd.show=0,1,3` (3:Deactivated; 1:Account's desktop wallpaper,default; 0:Screenshot)
Screenshot Path	`ad.privacy.scrshot.path_cfg=1,2` (1:Automatically, default; 2:Custom)
Set the custom screenshot path	`ad.privacy.scrshot.path=<path>`
Chat Log Path	`ad.privacy.chat.path_cfg=0,1,2` (0:Disabled; 1:Default path,default; 2:Custom path)
Set custom log path	`ad.privacy.chat.path=<path>`

Display settings

Select Display Quality options	`ad.image.quality_preset=0,1,2`(0:Best Quality, 1:Balanced, 2:Optimize reaction time)
Show remote cursor	`ad.image.show_remote_cursor=true`
Show move/size helper	`ad.image.move_size_hlp=true`
Disable hotkeys transmission	`ad.image.suppress_keys=false`
Choose view mode	`ad.image.viewmode=0,1,2` (0:Original, 1:Shrink, 2:Stretch)
Start new sessions in fullscreen mode	`ad.image.insta_fullscreen=true`
Use edge scrolling in original view mode	`ad.image.edge_scroll=true`
Choose render mode	`ad.image.rendermode=0,1,2,3` (0:Disable, 1:DirectDraw, 2:Direct3D, or 3:OpenGL)
Do not save settings between program starts	`ad.session.remember_settings=false`

Audio Settings

Audio Transmission Mode	`ad.audio.transmit_mode=0,1,2,3` (0:Disable; 1:Standard,default; 2:Transmit audio output; 3:Specify)
Audio Output Mode	`ad.audio.playback_mode=0,1,3` (0:Disable; 1:Standard,default; 3: Specify)
Exclusive audio playback	`ad.audio.exclusive=true`

Connection Settings

Disable direct connections	`ad.anynet.direct=false`
Set the listening port	`ad.anynet.listen_port=<port number>` (0 is default)

Recording Settings

Start session recording when a session starts (For non-Windows clients and Windows clients older than AnyDesk 6.1.0)	`ad.recording.auto_start=true`
Start session recording when an incoming session starts while in logged out (AnyDesk for Windows 6.1.0 and newer only)	`ad.recording.auto_start.incoming.admin=1`
Start session recording when an incoming session starts while logged in (AnyDesk for Windows 6.1.0 and newer only)	`ad.recording.auto_start.incoming=1`
Start session recording when an outgoing session starts (AnyDesk for Windows 6.1.0 and newer only)	`ad.recording.auto_start.outgoing=1`
Forbid connecting client from starting a session recording	`ad.security.record_session=false`
Set custom recording path	`ad.recording.path_cfg=2` `ad.recording.path=<path>`

Other Individual Settings

Position and size of the window

Start AnyDesk with maximized window	`ad.ui.main_win.max=true`
Set horizontal position of left window border on screen	`ad.ui.main_win.x=<pixels>`
Set vertical position of top window border on screen	`ad.ui.main_win.y=<pixels>`
Set window width in pixels (min:900)	`ad.ui.main_win.width=<pixels>`
Set window height in pixels (min:720)	`ad.ui.main_win.height=<pixels>`

Disclaimer settings

Edit title of the disclaimer	`ad.ui.disclaimer.title=<text>`
Edit text of the disclaimer	`ad.ui.disclaimer.text=<text>`
Edit accept button of the disclaimer	`ad.ui.disclaimer.accept=<text>`
Edit cancel button of the disclaimer	`ad.ui.disclaimer.cancel=<text>`
Set color for the disclaimer title & text	`ad.ui.disclaimer.text.color=<HTML color code>`
Set color for the disclaimer background	`ad.ui.disclaimer.bg.color=<HTML color code>`

Layout settings

Change name for 'This Desk'	`ad.ui.id_group.title=<text>`
Replace the information under “This Desk”	`ad.ui.id_group.text=<text>`
Change name for “Remote Desk”	`ad.ui.connect_group.title=<text>`
Replace the information under “Remote Desk”	`ad.ui.connect_group.text=<text>`

Language Codes

AnyDesk supports the following languages: (ISO-Codes)

English	en	Spanish	es	Dutch	nl	Romanian	ro
Ukrainian	uk	Czech	cs	French	fr	Norwegian	no
Slovak	sk	Japanese	ja	Danish	da	Croatian	hr
Polish	pl	Finnish	fi	Simplified Chinese	zh	German	de
Italian	it	Portuguese (Brazil)	pt-br	Swedish	sv	Traditional Chinese	zh-cl
Estonian	et	Hungarian	hu	Portuguese	pt	Turkish	tr
Korean	ko	Greek	el	Russian	ru	Bulgarian	bg

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

Anydesk App

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Anydesk Troubleshooting Multiple Images Free

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.